Labelcity Returns Policy

All returns must be pre-registered with Labelcity.

30-Day Money-Back Guarantee (Labels)

We want you to be fully satisfied with the labels you purchase from Labelcity.com.au. If you’re not happy with your labels, you may return them within 30 days of delivery for a refund of the purchase price, excluding shipping, handling and any additional charges.

• Items must be unused, in their original packaging and in resalable condition.
• Custom or made-to-order labels are not eligible for change-of-mind returns unless faulty.
• Return postage for change-of-mind is the customer’s responsibility.

Faulty or Damaged Items

If you believe an item is faulty or arrived damaged, please call us on 1800 645 100 so we can assess your situation. We’ll help troubleshoot and, where appropriate, arrange a replacement or a return for inspection. If a fault is confirmed, we’ll cover reasonable return shipping costs or provide a pre-paid label.

How to Start a Return (RMA required)

1. Call 1800 645 100 to pre-register your return and obtain a Return Merchandise Authorisation (RMA). Returns without an RMA cannot be accepted.
2. Pack securely and include your RMA and order number inside the parcel.
3. Send the parcel to the return address below. For change-of-mind returns, you are responsible for the cost of delivering your item to Labelcity and for any return shipping back to you. For confirmed faults, we will cover reasonable return shipping costs or provide a pre-paid label.

Refunds & Exchanges

• Refunds are issued to the original payment method once the return is received and inspected.
• Exchanges can be arranged on request, subject to stock availability and any price differences.
• We may decline a return or apply a partial refund if items are not returned in resalable condition.

What’s Not Returnable

• Custom, made-to-order or printed-to-spec labels (unless faulty).
• Items specifically marked as clearance or final sale (unless faulty).

Your Rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Return Address (Street)

Need help? Call our team on 1800 645 100 and have your order number handy.