Labelcity Frequently Asked Questions

What's the difference between compatible labels and branded labels? Nothing, except labelcity brand labels cost less and are made in Australia.

I have an urgent order. Can you help me? Yes, we can! Call our customer service team on 1800 645 100 and we can promptly process your order and in most cases have your order shipped overnight.

What should I do if I’ve ordered the wrong thing or the wrong labels? Call, email or jump on chat assist to speak to one of our friendly customer service team who can help you.

Do I have to order over the internet? No you can call us on 1800 645 100 or email sales@labelcity.com.au

What forms of payment do you accept? We accept bank deposit, all major credit cards, and PayPal.

Do you accept purchase orders? Yes, email our sales team at sales@labelcity.com.au

Will you email me my invoice? Yes, you will receive an emailed tax invoice and also invoice included with your shipment.

Can I open a credit account? Yes call us on 1800 645 100 or email sales@labelcity.com.au and we can forward you a credit application form

How do I place an order on behalf of a school? We will accept a purchase order from a school and will offer you a 14 days term account or you can pay by credit card purchase order can be emailed to sales@labelcity.com.au fax to 02 45 748499.

Do you have labels that are stronger than the regular labels? Depending on your printer, there are various options.

• Dymo Labelwriter - Durable range
• RhinoPro
• XTL
• Brother QL Dk Film
• Brother P-Touch

I need a specific coloured Dymo labelwriter labels. Do you stock all colours? We have a range of coloured address labels. If you require a particular colour we can create a custom order for you. Please see our custom label page here

What options do I have for a wireless label printer? You have several options depending on your labeling needs, Desktop Printers, Handheld Portable Printers.

What’s the difference between the Dymo Labelwriter 450, the Dymo Labelwriter 450 turbo? The only difference is the speed, The labelwriter 450 prints at 51 labels per minute and the labelwriter 450 turbo prints at 71 labels per minute.

Can I use my own software to print labels? Yes, please call to find the best solution for your needs.

What is a thermal printer? Unlike traditional printing methods, thermal printing is a digital printing process which produces a printed image by selectively heating thermal paper, or labels in our case, without the need for expensive ink cartridges. You see this technology whenever you visit your local supermarket and get your receipt.

Can your label printers print in colour? The Brother QL-810W & Brother QL-820NWB print in black and red. All other label printers print in black only.

How will I know when my labels have been shipped? You will receive an email as soon as your order has been shipped.

How long does it take t receive my order? 95% of orders placed before 2.30pm will be delivered the next business day (CBD area) 2 – 5 days remote rural areas.

Can I pay for an express post option? No as our shipping service is already express on all satchel sized orders.

How much do I need to spend to receive free shipping? All orders over $150 are shipped free.

How do I request a refund? Get in touch with our customer service team to request a refund; let us know what item(s) you wish to return. Once we have received your returned goods we will process your refund (if you ordered online, the refund will automatically go back to the card or account you used when placing your order). Please note that we will only issue refunds for products that we can resell or that are faulty.

Didn't answer your question? Contact us now and our friendly staff will answer any questions you may have 1800 645 100